• Lawnmowers
• Commercial Mowers
• Tillers
• Riding Equipment
• Hand Held Products
• Power Carriers
• Snowblowers
• Generators
• Pumps
• General Purpose Engines

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Below are general locations where the model ID plate may be located on a Honda Power Equipment product. Scroll to find which Honda Power Equipment product you have, and read the information provided to help you determine what model you have for your Honda product. This information is important to your local Honda Power Equipment dealer to help you find the correct replacement parts or service for your Honda Power Equipment unit. If you are having difficulties locating the model ID plate, contact your local Honda Power Equipment dealer for assistance.

Commercial Mowers:
Use the pictures below for help finding the model name of your commercial mower.

HRC215, HRC216


HRC7013, HRC7113, HRC7018/7020



Consumer Lawn Mowers:
See the picture below for help finding the model name.

General Purpose Engines:
To find the model number, look for a model number sticker on the engine. All Honda engines model numbers start with the letter "G," such as "G100", "GX610", or "GXV160." For some engines, you will also need to locate the serial number, which is stamped into the side of the engine.




Generators:
All Honda generators have a model name with a prefix that starts with "E" such as EB500, EU1000i, or EG5000. The model name is usually on the case, fuel tank, or near the control panel.




Hand Held Products:
See the picture below for help finding the model name.

 


Power Carriers:
See the picture below for help finding the model name.

 

Pumps:
All Honda water pumps have a model name with a prefix that starts with "W" such as WD30, WH15 or WDP30. The model name is usually on the fuel tank or recoil starter of the engine.



Riding Equipment:
The Model Name and Frame Serial Number locations vary depending upon the model you own.



In the case of the H6522 (shown above), H4013, H4514, H4518, HT3810, HT3813, HT4213, HT-R3009, HT-R3811, H5013, H5518 and RT5000, the frame serial number is located on the right side, or front right side, of the frame. The model name should be prominently displayed on the engine hood or above the rear wheels.

 


Snowblowers:
You should be able to find an ID tag similar to the picture below on your product. The Identification tag location: 2-stage models: Typically located on the back of the frame or lower handlebar




Single-stage models: Typically located on the right side or on the rear axle.

 


Tillers:
You should be able to find an ID tag similar to the picture below on your product. (see below)



FG100 Identification tag location: Rear center on the debris shield, behind the engine

Hours of Operation: 8:30 am - 5:00 pm EST

Information we need when you contact our Customer Relations Office:

• Your name and address
• Owner's name and address if different from above
• Full Model Name and serial number (See your Owner's Manual for serial number location)
• Date of Purchase
• Selling Dealer
• Description of problem

American Honda's Distributor's Limited Warranty coverage starts from the date of the first retail purchase.

American Honda only manufactures new lawn mowers; we do not refurbish products for resale.Since Honda is not involved with the refurbishing, we have no knowledge of what work has been done to refurbished units, nor do we know the reason why they were returned to Home Depot. You would need to contact the store where the product was purchased for more information.

Refurbished mowers are sold "as-is", so any damaged or missing parts are the responsibility of the buyer or retailer, not American Honda.

The warranty terms for the following products are shown in the back of many of our owner's manuals.

View Warranty Terms

For all other products contact your selling dealer or Honda Power Equipment Customer Relations at 770-497-6400.

General purpose engines have an international warranty. If you have a question regarding this type of warranty, please contact the regional engine distributor or contact Honda Power Equipment Customer Relations at 770-497-6400. If you are in a country outside the United States contact the Honda distributor in that country.

You may take your Honda product to any authorized Honda Power Equipment servicing dealer in the United States that carries your particular product line for warranty repairs. When taking your product in for warranty service, you must provide proof of purchase.

NOTE: To qualify for warranty, the product must be purchased in the United States, Puerto Rico or the U.S. Virgin Islands* and the product must be an American model.

*General Purpose Engines (engines installed on non-Honda equipment) carry an international warranty so country of origin or country where sold does not exclude warranty coverage.

Send a letter to the following address and include the information listed below:

Honda Power Equipment
Attn: Customer Service / Product Registration
4900 Marconi Drive
Alpharetta, GA 30005-8847

Complete model and serial number information

• Original date of purchase
• Date of ownership transfer
• Previous owner's name, address and phone number
• New owner's name, address and phone number

If you are calling from Canada or need information or assistance in Canada, please contact Honda of Canada Customer Relations:

Honda Canada
715 Scarborough
Ontario M1B 2K8
CANADA

Toll-Free – 1-888-9HONDA (1-888-946-6329)
Toronto area only – (416) 299-3400
www.honda.ca

American Honda only distributes and supports products sold in the United States, Puerto Rico and the U.S. Virgin Islands and dealers in the same areas. If you need to find a dealership outside of the United States to work on a piece of equipment, visit Honda's worldwide website at www.world.honda.com.

1. Make sure the spark plug wire is connected. To check, open the spark plug access panel. (See page 8 of the owner's manual)
2. Make sure that the fuel valve is turned to the ON position (See page 8 & 13 of the owner's manual)
3. Make sure you have fresh fuel in the Snowblower.
4. If your Snowblower still won't start, contact a local servicing Snowblower dealer in your area.

You possibly are experiencing a fuel tank venting problem. Try the following:

1. Loosen the gas cap then retighten it.
2. If your Snowblower continues to stall, contact your local Honda Power Equipment servicing dealer.

NOTE: American Honda does not manufacture pressure washers. However, we do manufacture Honda engines used by many pressure washer manufacturers.

If you are having problems with the pressure washer pump components, contact the manufacturer of the pressure washer.

If you have having problems with the engine, contact a local Honda engine dealer. Click on the link for our dealer locator for the location of the Regional Engine Distributor. They will refer you to the appropriate engine dealer in your area.

Take your equipment to your local authorized Honda Engine dealer for an inspection and repair.

This is because the flywheel brake on the mower is engaged until you depress the flywheel brake lever (top lever) on the handlebars. Depressing this lever while pulling up on the handles will allow you to easily move the handles up.

American Honda's Distributor's Limited Warranty coverage starts from the date of the first retail purchase.

American Honda only manufactures new lawn mowers; we do not refurbish products for resale.Since Honda is not involved with the refurbishing, we have no knowledge of what work has been done to refurbished units, nor do we know the reason why they were returned to Home Depot. You would need to contact the store where the product was purchased for more information.

Refurbished mowers are sold "as-is", so any damaged or missing parts are the responsibility of the buyer or retailer, not American Honda.

Your lawn mower engine is not factory-equipped with a spark arrester. In some areas, it is illegal to operate an engine without a spark arrester. Check local laws and regulations. An optional USDA (United States Department of Agriculture) approved spark arrester is available from an authorized Honda servicing dealer.

Click here to view a list of optional spark arresters you can purchase from an authorized Honda dealer. Specific page for spark arrester kits is 2-9.

Click here to find an authorized servicing Honda lawn mower dealer in your area.

(Applies to the HRB216, HRB217, HRR216, HRS216, HRT216, HRX217, and HRZ216 models only) The spark arrester must be serviced every 100 hours to keep it functioning as designed.

1. Allow the engine to cool, and disconnect the spark plug cap to prevent accidental starting.
2. Remove the three flange bolts and the heat shield.
3. Remove the two set screws and the spark arrester from the muffler.
4. Check for carbon deposits on the spark arrester and the exhaust port.
5. Brush carbon deposits away. Be careful to avoid damaging the spark arrester screen.
6. Installation is the reverse of removal. Tighten all hardware securely.
7. Reconnect the spark plug cap.

(Applies to the HRX217HXA and HRX217HMA models only)

1. Push and hold the yellow button down on the blade control lever and measure the free play at the top of the lever. Free play should be 3/8 to 9/16 in (10 to 15 mm). If adjustment is necessary:
2. Loosen the lock nuts with a 10 mm wrench, and move the adjuster up or down as required.
   
3. Tighten the lock nuts and recheck the free play.
4. Start the engine outdoors.
5. Move the throttle to FAST.
6. Operate the blade control lever. The blades should engage when you push the lever forward, and the blades should stop quickly when the lever is released. If the blades do not start or stop as they should with the correct cable adjustment, take the mower to an authorized Honda servicing dealer for repair.

(Applies to the HRX217HXA and HRX217HMA models only)

1. With the engine stopped, position the control cable bands as shown.
2. Pull the shift lever all the way back to the neutral position.
3. Start the engine and move the throttle lever to the FAST position.
4. Engage the drive clutch lever and confirm the following:
   • Mower does not self-propel.
   • Mower begins to self-propel or creeps very slowly forward when the shift lever is moved one notch forward.
   If the mower operates as outlined above, no adjustment is required.
5. If adjustment is required, loosen the top and bottom drive clutch cable lock nuts with a 10 mm wrench.
   
6. Move the adjuster up or down, as required, until the mower operates as outlined in step 4.
7. Tighten the lock nuts.
8. If the mower will not operate correctly, take the mower to an authorized Honda servicing dealer.

1. Loosen the Smart Drive clutch cable LOCK NUT.
   
2. Start the engine.
3. Without engaging the Smart Drive grip, turn the clutch cable ADJUSTER in the MOVE direction until the lawn mower just begins to move forward.
4. Turn the clutch cable ADJUSTER 1 to 2 turns in the STOP direction.
5. Tighten the clutch cable LOCK NUT.
6. Check the operation of the Smart Drive system.